Our Flagship Product: Synapse

A Day In The Life Of A Project Manager

A Project Manager is one of the most integral parts of the Technology team here at Zinc. We’re often developing a number of platforms and portals at the same time, and our Project Manager is the person responsible for keeping everything on track. They’ll be the go-between for the clients and their development team, there from the initial meeting where we work out what you’re looking for from your product, writing up the technical specification and delivering it to the developers, and then monitoring the progress to keep things on schedule.

We asked one of our Project Managers to talk us through an average workday

Before Work

I like to get up early to get a headstart on the day. I’ll get up and get ready for work, then I’ll quickly check my emails to make sure that nothing urgent has come in overnight. Because we work with offshore developers it’s not unusual to get updates or questions through in the night, so I like to make sure that everything is going smoothly.


By 9am, I’m in the office and the workday has officially started. I always start with my inbox, sorting through the emails that have accumulated overnight and sorting these into priority levels. If there is anything that needs working on with the development team, I’ll make sure to jump on these first before their workday ends.


On this day, there was a meeting for the whole of the Systems Team to discuss the progress we’ve been making on our system upgrades as well as some new policies and processes. We met with the Technology department and directors to look at the plans for our future and how we were achieving them.


Our team does a daily stand-up to go over our aims and priorities for the day. This helps us focus and evaluate priorities in a fast paced work environment. Following this, I sat down with another Project Manager who wanted to discuss a project with me. We reviewed what had already been completed, discussed the options moving forward and whether we could add further value to the product.


There’s a call at 11 with a new client, so I spent a few minutes ahead of time to prepare for the call. I looked over the emails we’ve exchanged to date and realigned myself with what they’re looking for. When they call, I demonstrated our Synapse platform for them and talked through their requirements from us so that I can pass this on to our Technical Architects.


A key client needs an additional development on an existing project, so I meet with Paul (COO) to work out how we can work it into their project taking into account timelines, the impact on other projects, contractor options and stakeholder management.


I meet with one of our Product Engineers to discuss the roadmap for our Synapse product.


Time for a quick lunch break before my call with our Development team later!


Each Friday I have a weekly retrospective with the Developers to review the progress made and confirm the plans for the next sprint. This is before the offshore office closes at 15:00 UK Time.


We’ve launched a new live guarding feature to one of our clients, so I spend some time creating acceptance criteria in Gherkin language. This is a list of actions and outcomes that the client is looking for so that when developers receive their specification, they know exactly what’s required. This ensures that when the product gets to the testing stage, we’ll know what the intended requirements are. Gherkin is a way of writing that provides a structured document that works alongside our reporting software to keep everything in one place.   


I take a trip to a nearby client to see how they’re getting on with their platform and review the engagement that they’ve had on it over the last month.  


Once I’m back from my client visit, I’ll revisit my email list from earlier and send some answers to clients who have been in touch through the day.


Each Friday I get the Project Team together to discuss the key projects and goals for the upcoming week. This enables me to forsee any scheduling issues or client conversations I need to have, as well as making sure my team have all the resources they need to get everything done.


There’s a new prospect in the pipeline, so I have a phone call with them and create an initial proposal document for them with a suggested product based on their needs. This will be sent over to them to approve or discuss with me next week.


I finish preparing for Monday’s tasks, send my final emails to clients and set off for home! If it’s a Friday, the Team might be over at the pub so I’ll be able to join them!

Our Projects and Products team work long and hard to make sure that the solutions that Zinc produce are high quality. If you’d like a chat with the team, get in touch here!

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