reliable knowledgeable

Digital Support

Reliable, knowledgeable and ready to help

Digital Support

Making a complex world simple.

A great looking website or a fast and efficient CRM is only as good as the the support and maintenance it receives.

Technology moves quickly in the information age. Every twelve to eighteen months, computers double their capabilities, and so do the technologies that use them. Put simply, if your website is not being updated and maintained it's likely that a future update will eventually impact your website or worse still, cause functions to cease working.

At Zinc, our internal Technical Support team are on hand to support our partners websites through telephone support and email ticket support.

Support Platform

 

Technical Support

Our team logs your calls and implements fixes in real time whenever possible. We operate an efficient ticketing system to support your business and users. Our service desk team are fully certified and continually undertake professional development programs to ensure that they are always at the cutting edge of technology.

 

Content Support

When you need to adjust web content, add, edit or remove a web page our team are here to help at the end of the phone!

We're able to implement a wide range of changes on your behalf to your website, app or system from quick updates through to complex requirements.

Enterprise-Grade Hosting & Domain Infrastructure

Zinc provides customers with the best and most secure technical infrastructure available. Combined with our managed hosting partners, we have support staff that are trained in dealing with advanced technical environments - our hybrid hosting solution is housed in a state-of-the-art data centre, watched over by certified staff in a secured environment.

Zinc can also manage all your domain assets, ensuring that domains are renewed and managed correctly. Our support team are proficient with managing domain records which require complex integrations.

Cyber Security

Securing and monitoring web applications of today’s businesses is perhaps the most overlooked aspect of securing the enterprise. Web application hacking is on the rise with as many as 75% of cyber attacks done at web application level or via the web.

Zinc's development team and partners consist of highly experienced security developers and have extensive experience in network security scanning software, ensuring the right monitoring and backups are in place, coupled with high response rate to stop the threat and return services to normal operation quickly.

Cyber Support Platform

 

Reporting and Compliance

For organisations which require specific reporting for BoT / BoD, Zinc can create custom reports providing hardware, SLA and resource usage, allowing your organisation to become compliant and informed.

System Training

Zinc provides system training via screen share, telephone or in person from our Northamptonshire offices.

We can help you make the most of the latest technology and our qualified Digital Support will become your first line of defence, integral to your team and always ready to respond quickly. When uptime is a critical component to your success, Zinc Digital becomes a key partner to meet your business objectives.

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