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QuickTip: Best Practice for Submitting a Service Request

30th October 2017

Here at our Service Desk, we receive hundreds of Service Requests each week. One of the most common reasons that clients contact us is for help making changes to their site, updating content or fixing minor issues.

At Zinc, we try to get these Service Requests solved as quickly and effectively as possible. We want to ensure our clients have the minimum amount of downtime, so to get things fixed quickly, we ask that you include some important information in your Service Request.

Here’s what we need to know from you to get a Service Request solved.

Where

The easier it is for us to find the issues, the quicker we can sort it out. When submitting your Service Request, always add in a URL to the page where you see the problem so that we can go straight there and see exactly what you mean.

What

When it comes to understanding the problem, there’s rarely such thing as too much detail. Describe what’s happening and anything you’ve tried yourself. If necessary, add screenshots for more clarity. That way, we don’t have to follow up with you to figure out the issue.

How

When it comes to site changes and content updates, it’s important for us to know exactly how you’d like your changes done. If you let us know exactly what you hope is done, we can either get things done easily, or discuss your options with you.

For more information on the Digital Support we offer at Zinc, click here

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